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Short bio

PhD in Management from the University of Manchester (2000). Previously, he obtained a degree in Economics (FEUC, 1992) and a Masters in Management (ISCTE, 1995). He has been teaching marketing courses (e.g., Marketing research, Strategic marketing and Services marketing) at FEUC since 1992. He is currently Assistant Professor with Aggregation and researcher at CeBER. His research interests focus on marketing, with particular emphasis on the creativity, motivation and customer orientation of frontline employees, innovation, coproduction, brand loyalty and consumers’ ecological and financial behaviors. He has published in international journals such as the Journal of Retailing, Journal of Service Research, Journal of Product and Brand Management, International Journal of Human Resource Management, Industrial Marketing Management, European Journal of Marketing, Journal of Consumer Affairs, International Journal of Selection and Assessment, Social Indicators Research, Service Industries Journal and the Journal of Happiness Studies, amongst others.

Supervision of PhD Students

(2020) Mindfulness, Job Relational Characteristics and Creativity
Business Management
(2018) Strategic Determinants of Adaptability
Business Management
(2016) Determinants and consequences of love for a brand: an empirical study
Business Management
(2015) Emotional intelligence and creativity: an empirical study
Business Management
(2014) Antecedents and consequences of organizational creativity
Business Management
(ongoing) Social Skills and the Creativity of Frontline Service Employees
Business Management
(ongoing) Decision makers' characteristics and export performance
Business Management
(ongoing) Brand building: Product Placement versus Yotube Ads
Business Management
(ongoing) Building strong customer-brand relationships in services
Business Management
(ongoing) Intragroup conflict, sef-regulation, and creativity
Business Management
(2021) Psychological Traits and Workplace Informal Learning Strategies: The Mediating Role of Intrinsic Motivation
Business Management
(ongoing) Impulsive buying
Business Management
(ongoing) Psychological characteristics of the manager and the social responsibility of organizations
Business Management
(ongoing) Os antecedentes da criatividade radical e incremental de colaboradores e equipas
Business Management

Publications

(2021) Control mechanisms, management orientations, and the creativity of service employees: Symmetric and asymmetric modeling. Journal of Business Research, 132, 753-764.
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(2020) Functional brand qualities and perceived value: The mediating role of brand experience and brand personality. Psychology & Marketing, 37, 41-55.
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(2020) Employee adaptive and proactive service recovery: a configurational perspective. European Journal of Marketing, 54, 1581-1607.
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(2020) Regulatory Focus, Money Attitudes and Financial Literacy: Evidence from Portuguese Young Adults. Journal of Family and Economic Issues, 615–625.
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(2019) Mindfulness, Money Attitudes, and Credit. Journal of Consumer Affairs, 53, 424-454.
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(2019) Personal values and the features of psychological contracts. International Journal of Organizational Analysis, 27, 1111-1123.
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(2018) Relational job characteristics and the creativity of service employees. Atas da IAREP 2018 Conference, Londres, Reino Unido, 19 a 22 de Julho.
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(2018) Regulatory focus, consumer values, and pro-environmental behaviors. Atas da IAREP 2018 Conference, Londres, Reino Unido, 19 a 22 de Julho.
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(2018) Antecedents and outcomes of brand love: utilitarian and symbolic brand qualities. European Journal of Marketing, 52, 656-682.
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(2018) Personality and the creativity of frontline service employees: linear and curvilinear effects. The International Journal of Human Resource Management, 29, 2580-2607.
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(2017) Mindfulness and Borrowing Intentions. Atas da IAREP 2017 Conference – Leveraging behavioral insights.
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(2017) Regulatory Focus and Financial Literacy. Atas da IAREP 2017 Conference – Leveraging behavioral insights.
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(2017) Mindfulness and Employee Creativity: Evidence from services.. Atas da IAREP 2017 Conference – Leveraging behavioral insights..
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(2017) Mindfulness and frontline employees' creativity: The mediating effect of intrinsic motivation and creative process engagement. Atas da 46ª Annual Conference of the European Marketing Academy (EMAC).
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(2017) Who Feels Credit Constrained in Europe? The Role of Social Capital. Journal of Consumer Affairs, 51, 380-405.
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(2017) Affect and the adoption of pro-environmental behaviour: A structural model. Journal of Environmental Psychology, 54, 127-138.
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(2017) Mood regulation, customer participation, and customer value creation in hospitality services. International Journal of Contemporary Hospitality Management, 29, 3063-3081.
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(2017) Comportamentos ambientais da população de Estarreja. In: Pires, Sara Moreno, Aragão, Alexandra, Fidélis, Teresa, Mendes, Ireneu (Ed.), Indicadores de Desenvolvimento Sustentável: Instrumentos Estratégicos e Inovadores para Municípios Sustentáveis - O caso de Estarreja, (pp 239-257). Coimbra: Instituto Jurídico | Universidade de Aveiro | OHMI-Estarreja - CNRS-INEE-LabEx DRIIHM.
Authors
Editors
(2016) The Relationship Between Personality and the Creativity of Frontline Employees: Evidence from Services. In: Groza, M. D., Ragland, C. B. (Ed.), Marketing Challenges in a Turbulent Business Environment, (pp 589-590). Springer International Publishing.
Authors
Editors
(2015) Antecedents of brand love: utilitarian and symbolic brand qualities. 44th EMAC Annual Conference.
Authors
(2015) Determinantes e consequências do amor pela marca: Uma análise da autoestima enquanto variável moderadora. XXV Jornadas Hispanolusas de Gestión Científica.
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(2015) The influence of mood regulatory processes on customer participation and customer value creation: Evidence from the hospitality industry. EMAC 2015.
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(2015) Capabilities, innovation, and overall performance in Brazilian export firms. Revista de Administração Mackenzie, 16, 76-108.
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(2015) Product involvement, price perceptions, and brand loyalty. Journal of Product & Brand Management, 24, 349-364.
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(2015) Control mechanisms and goal orientations: evidence from frontline service employees. European Journal of Marketing, 49, 350-371.
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Contacts

Address

Faculdade de Economia
Universidade de Coimbra
Av. Dias da Silva, 165
3004-512
Portugal

Call

Phone
+351 239 790 574
Extension
500274

Web and Email

Email
fcoelho@fe.uc.pt