(2023)
Equidade nos pagamentos das águas em Portugal: 2005-2016 e regiões NUT II. RPER, 49-61.
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(2023)
Socio-Economic and environmental indicators: do they go hand in hand or back to back? A zoom into SDG7. International Journal of Sustainable Energy Planning and Management, 38, 110-129.
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(2023)
Water affordability across and within European countries: a microdata analysis. Utilities Policy, 83, 101609.
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(2023)
Operational drivers of water reuse efficiency in Portuguese wastewater service providers. Utilities Policy, 83, 101591.
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(2023)
Drivers of water utilities' operational performance – An analysis from the Portuguese case. Journal of Cleaner Production, 389, 136004.
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(2022)
Efficiency benchmarking of wastewater service providers: An analysis based on the Portuguese case. Journal of Environmental Management, 321, 115914.
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(2021)
Tarifa Social de Energia. Notas Económicas, 85-102.
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(2020)
Raising consumers' interest in their water invoices: Challenges and opportunities. Utilities Policy, 63, 101004.
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(2020)
Todos Diferentes, Todos Iguais? Análise das Determinantes da Acessibilidade Económica dos Serviços de Águas em Portugal. In: Duarte, António Portugal, Simões, Marta, Bação, Pedro, Martins, Rita (Ed.), Estudos de Homenagem a João Sousa Andrade, (pp 577-594). Coimbra: Almedina.
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(2020)
Regulatory changes to Portugal's social tariffs: Carrying water in a sieve?. Utilities Policy, 64, 101038.
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(2020)
Determinants of access to improved water sources: Meeting the MDGs. Utilities Policy, 63, 101019.
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(2019)
Making ends meet: Actual versus potential joint affordability of utility services. Utilities Policy, 56, 120-126.
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(2018)
Are vulnerable customers being left behind by voice mechanisms embedded in quality models?. Proceedings of the 21st Excellence in Services International Conference, Paris. 523-534.
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(2018)
Potencial de melhoria de eficiência do tratamento de águas residuais em Portugal. Atas do 18.º Encontro de Engenharia Sanitária e Ambiental (ENASB) e do 18.º Simpósio Luso-Brasileiro de Engenharia Sanitária e Ambiental (SILUBESA). Porto, 10 a 12 de outubro de 2018. Associação Portuguesa de Engenharia Sanitária e Ambiental.
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(2018)
Overall assessment of environmental sustainability: the Portuguese water industry case. Notas Económicas, 47-58.
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(2017)
Reflexão sobre a proposta de reestruturação do setor das águas em Portugal. In: Santos, A., Cardadeiro, E., Matos, P. (Ed.), Estudos de Homenagem ao Professor José Amado da Silva, (pp 137-156). Sílabos & Desafios.
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(2016)
Comportamentos de Reclamação nos Serviços de Água e Saneamento de um Município. Revista da Qualidade, 3, 17-20.
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(2016)
Critical analysis of the Portuguese Water Industry Restructuring Plan. Utilities Policy, 43, 131-139.
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(2016)
Water affordability issues in developed countries – The relevance of micro approaches. Utilities Policy, 43, 117-123.
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(2016)
Data Quality Requirements for Water Bills. TQM Journal, 28, 933-953.
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(2015)
Looking after consumers' right to information: the role of water invoives. IRSPM 2015.
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(2015)
Comportamentos de reclamação: estudo de caso nos serviços de água e saneamento de Montemor-o-Velho. ENEG 2015.
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(2015)
Melhorar a comunicação entre entidades gestoras e clientes domésticos: o papel das faturas. ENEG 2015 - Encontro Nacional de Entidades Gestoras.
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(2015)
Residential users' perceptions on water bills. Notas Económicas, 29-47.
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(2015)
Affordability of water services in Portuguese municipalities. Revista Portuguesa de Estudos Regionais, 38, 37-46.
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(2015)
Perceções dos Consumidores Domésticos acerca das Faturas de Água. Notas Económicas, 42.
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