In-Person Assistance

In order to avoid an excessive inflow of people into the same place, the In-Person Assistance is provided by means of prior appointment of that assistance according to the following conditions:

1. The opening hours are from Monday to Friday, between 09:30 a.m and 01:00 p.m. and between 02:30 p.m. and 05:00 p.m., except for the Fridays marked on the aforementioned schedule, since these days are essential to carry out training and information sessions of the Academic Services.
2. The appointment must be scheduled by means of the Student Hub App until the day before the scheduled time or until there is availability.
3. Please arrive at the place in time and indicate your ticket at the entrance of the building. There is only a grace period of 10 minutes [your assistance is not guaranteed if you arrive 10 minutes after the scheduled time, but if you are served anyway, your delay may be deducted from the time to assist you so that the subsequent appointment is not affected, if there is one].
4. If you do not have an appointment, on one of the ticket dispensers press the assistance without appoinment button and take the ticket.
5. Wait for your ticket number to be called.

[Privacy Policy of the UC]

[Further information at https://www.uc.pt/academicos/onde-contactos]

If you are covered by one of the aforementioned situations, except for the assistance by means of a previous appointment, please choose the corresponding priority ticket or go to the desk at the entrance of the building and explain your situation. You will be served immediately after the person that is being served at that moment.