Digital customer service
Feel free to contact us at any time by filling in the form available here or by email: sgrh@uc.pt.
In-person customer service
The in-person customer service at the Human Resources Management Service Frontdesk Unit is available on weekdays from 10:00-12:30 and 14:00-16:30.
However, in order to reduce waiting times and improve service efficiency, priority will be given to appointments scheduled through the online platform Universidade de Coimbra - QflowPlus - Cliente (uc.pt).
If pre-scheduled appointments are not compromised, spontaneous customer service will be accommodated within the time slots available.
Priority for spontaneous customer service will be given to
- Pregnant women;
- People with a disability or incapacity of 60% or more, certified by a medical certificate of multiple disability.
- Persons aged 65 years or over with obvious impairment or limitation of physical or mental ability; and
- Persons accompanied by a child up to two years of age.
Telephone customer service
Telephone support is available on weekdays between 09h00-12h30 and 14h00-16h30:
Numbers to reach:
Phone: (+351) 239 242 720 or (+351) 239 242 731.
Document delivery
If you need to submit any documents to our Services, please do so using preferably one of the following channels:
- Email - to sgrh @ uc.pt;
- Standard mail - regular or in-house postal delivery; or
- LUGUS request - generic.
However, if you prefer to deliver your documents in person, please place them in the Human Resources Management Service physical mailbox located in the corridor on the first floor of the FMUC building, next to the Front Desk Service Unit.