Telephone and via Skype Assistance
For more specific/personalised information about the curricular situation, a request or an ongoing procedure in the Academic Management Services, you must use the online form:
Taking into account the guidelines given by the Portuguese Directorate-General of Health (DGS) concerning the novel coronavirus (COVID-19), the In-Person and Telephone Assistance in the University of Coimbra was subject to changes available by means of the new Assistance Schedule.
Assistance via Skype
» Assistance via Skype is provided by means of academicos20.uc.pt, from Monday to Friday between 02:00 p.m. and 05:00 p.m.
» Telephone Assistance by means of +351 239 247 198, from Monday to Friday between 09:30 a.m. and 12:00 p.m., and between 02:00 p.m. and 05:00 p.m.
Check the Telephone Assistance Schedule 2021 »» (in Portuguese)
|Telephone Assistance to Applicants||239 247 198|
|It aims to provide information concerning the courses offered by the UC and support to applications, thus it is aimed exclusively at Applicants or potential Applicants to the UC.|
|General Telephone Assistance||239 247 198|
This assistance provides support and information about issues dealt by the Academic Management Services (which are not covered by the telephone numbers referred to below) and is aimed at UC's Students and Alumni.
This phone number provides updated information uninterruptedly about different subjects organised into more than 20 questions.
Call this telephone number even beyond the normal schedule, follow the instructions and you may clarify your doubts!
|Assistance concerning Tuition Fees Debt Collection||239 247 199|
It aims to provide information about situations of tuition fees debts in the UC. This phone number provides updated information uninterruptedly about this subject.
The schedules are mentioned in the messages sent within the scope of this process.
|This phone number is only available during specific periods of time|
The telephone assistance ends at 05:00 p.m. . Therefore, if you are on hold beyond that time, you should end the call.
Regarding the telephone numbers with automatic Voice assistance, you may call that number, even beyond the normal schedule, follow the instructions and clarify your doubts!
General Conditions of this Assistance
The telephone assistance is intended for Applicants, Students and Alumni of the UC and aims to provide information about academic issues.
Considering that it is not possible to ascertain who is calling, personal or specific data of the personal file of the student will not be provided.
Whenever a call is made, the position of that phone call in the queue is indicated. However, the waiting time is not predictable because it depends on the duration of the handled calls.